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Kawasaki 19.2v cordless drill

I have a Kawasaki cordless drill 19.2v. One of the batteries got so hot it bulges out and won't fit in the charger anymore. I tried to get a new battery but Costco said it is a recalled product and I should contact you. Please can you help me get a new battery or what is the procedure to replace. The battery rechargeable pack is 691034 and it's serial number is 603? 004070. The 3rd digit I am guessing at as the label is scorched.
Please call customer service 1-800-423-3598 so they can help with your problem.
Thanks for asking,

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