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19.2 Volt Batt Charger replacement

The replacement battery charger provided from the recall doesn't work. What are the chances I could obtain a replacement? I currently have the 19.2 drill/driver with two batteries and no way to charge them, because of the recall of the supplied charger and the failure of the replacement charger. Anxious to hear from you, thanks, Karl Kraft
Hello Karl-I'm personally getting involved with this problem to provide better customer service

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