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RECALL

Question:
How do I get the two battery packs replaced that were on the recall? I have contacted ALL avenues your web sites have instructed me to do. I have two battery packs that are getting hot when they are used. The model numbers on these are 691221. All this seems to be is the usual corporate run around.

Answer:

Hello,

Please be advised that I have forwarded your request to our customer service manager.  I am a satellite location and do not have direct access to the information.  I will contact him again regarding your request and ask him to research your problem and provide a solution.

Regards,
Carl



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