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Snap On Heavy Duty Shop Stool Model #870223

QUESTION:

I recently purchased one of the above stools & can’t get it to lock in on a height setting. It stays on the highest level, except when setting on it.. at which time it goes down to the very bottom... any suggestions. I'm at a loss to make it operate properly. Thanx.... Paul A. Blazer

ANSWER:

HELLO,
IT WOULD APPEAR THAT THERE IS SOME OBSTRUCTION PARTICLE CAUSING YOUR PROBLEM. TRY DEPRESSING THE HANDLE WHILE ATTEMPTING TO EITHER RAISE AND/OR LOWER THE SEAT A FEW TIMES. WE HAVE FOUND THAT THIS CAN SOMETIMES CAUSE THE CYLINDER TO BEGIN OPERATING PROPERLY. IF AFTER REPEATED RAISING AND LOWERING ATTEMPTS FAIL, PLEASE CALL OUR CUSTOMER SERVICE NUMBER AT 1-800-423-3598 SO THEY CAN SEND YOU A REPLACEMENT CYLINDER TO CORRECT THE INOPERATIVE CONDITION.

THANKS FOR ASKING,

CARL

 



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