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Customer Service

Question:

Why is it I call your Dealers and Customer Service trying to purchase a 8 piece Master Grip open end Wrench set with closed End ratchet. Your Dealers try to sell me another brand because they don't stock it and your customer Service Department doesn't know what I am talking About? I guess I will pay a little more and go to Sears. Thank you C olinger

Answer:

Hello Chet,
First, the Mastergrip Brand units are only available through Costco as this brand is a private brand exclusive to Costco. Since Costco has a tendency to change product frequently, it is advisable that if you see something you like today, better buy it. Normally, one sell through is all that they allow a product and then it gets discontinued.

Thanks for asking,

Carl



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