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Where can I find the recalled charger information?

Question:

Hello,

My company was recently notified of a safety recall on your Kawasaki Drill Chargers. We purchased an extremely large quantity of these drills a few months back. A few of my Reps currently have the Battery Model numbers that were posted on the recall. What I need is a listing of the Charger Serial numbers to match. Is there a listing that can be emailed to be to distribute to my reps, as well as my Company?

Regards,

Ernie Ramos
District Manager; Los Angeles
Crossroad Services, Inc
Cross

Answer:

Dear Valued Customer:

First and foremost, I apologize for the inconvenience this recall has caused you, and I thank you for the time you have invested to contact Alltrade. Our first priority is to make sure that our products are safe to use, and I'm grateful that you've given us an opportunity to correct this product issue. To verify if your charger is indeed included in the recall, please visit www.alltradetools.com and click on the "Charger Recall Information" banner in the upper right hand corner of the homepage. You'll be taken to a web page where you can enter your serial numbers and determine if you're included. If you are included in the recall, then register to receive a charger. Please note, the website and toll free number are experiencing extremely high user volume at the moment. We believe we have now resolved the issue, but to reduce the potential for frustration, I recommend you wait a day or so to register. Your patience is appreciated!

Regards,

Carl



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