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All trade Tool failure

Question:

I was using the ratchet and extensions to loosen a stubborn bolt and the two extensions broke right into two and the ratchet has malfunctioned and won't slip from tighten to loosen modes. I was very surprised, as the bolt came off with an all trade wrench- right after. I have a multi-tool kit, that looks like item # 481018 and I had been told that Alltrade stands behind their tools and has a strong warranty. Is that true? Thank you, Kevin J. Flynn

Answer:

Via my email I advised you to call customer service. 

Thanks for asking,

Carl



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