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trades pro utility retractable knife


my husband gave me this knife for xmas. looks good, however, when you try to push the knob, to get the blade out, it will not move...brand new...but no good....help has a yellow button on the front top left side, also a compartment with extra blades.


Via my email I requested the model number of your utility knife, but I have not received your reply.  Please supply the model number or a photo of the knife so I can assist you.




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