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Powerbuilt triple jack

Question:

I just got my triple jack delivered today. It goes only about half way up and then starts to slowly go down. Whats the deal with this thing? Its brand new!

Answer:

As you can see this email did not describe any of the steps you had taken as suggested by the troubleshooting guide which is why I suggested that you do so and asked for the model number.  I have forwarded your emails to our company engineer.  I am at a remote location and am not familiar with the newer items at Alltrade.  I travel over 100 miles to Alltrade every so often to familiarize myself with new products. 

Carl



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