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I have an Alltrade Professional socket set the only identifier that I can find on the case is US Patent number 308750. and ROC patent number 23526. It has 1/4", 3/8" and 1/2" ratchets and sockets. I was recently using the 3/8" ratchet and it appears that the gear inside the ratchet head failed as i was trying to loosen a bolt. Now when the ratchet is put under pressure as you tighten or loosen it spins. The molded plastic case says lifetime guarantee, how do I go about getting the ratchet repaired or replaced. Thanks Dave

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