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I bought a ratchet driver with a number of tips some years ago and I love it. The driver only rachets in one direction now, and I want to know if it is guaranteed still. I thought it was gaunteed for life. Am I right or wrong? How do I receive a replacement part or tool? Thank You John Kurek


Your ratchet driver  is guaranteed for life, and you will need to call customer service at 1-800-423-3598 and give them the model number of your unit to obtain a replacement.  I am at a satellite location and do not have access to parts inventory.

Thanks for asking,

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