[Advanced Search]

Warranty
Question:
I bought a Kawasaki 19.2 drill in November 2010. On e battery has died and when I call to ask about wattanty I'm told I have to (1) get a copy of the receipt (like yeah. Everybody keeps their receipts) and 2. pay shipping to send it back to Kawasaki. The serial # is1007004724B. How hard could it be to look at the manufacture date? MY question is: Why would I be dumb enough to buy any more Kawasaki tools? and Is the management of the AllTrade company really think they're gaing customers by asting this stupidly?

Answer:

Hello Steven,

I don't know to whom you spoke at Alltrade.  Did you call the customer service number 1-800-423-3598?  I am at a satellite location and am not in direct contact with the department.  However the unit has a 2 year warranty from the date of purchase not the date of manufacture.  If your battery will not hold a charge, in order to get a replacement under warranty, you will need to send the battery to Alltrade prepaid, and they will send you a replacement prepaid.  If the customer service representative (at the above number) has a problem with this replacement, please ask to speak with Dave Caldwell, the customer service manager to resolve this issue.

Thanks for asking,

Carl

 

 



User Opinions (0 votes)
No users have voted.

How would you rate this answer?
Helpful
Not helpful

Visitor Comments

No visitor comments posted. Post a comment
Post Comment for "Warranty"
To post a comment for this article, simply complete the form below. Fields marked with an asterisk are required.
   Your Name:
   Email Address:
* Your Comment:
* Enter the code below:
 

Continue

Knowledge Management Software by Interspire