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broken tool, need a replacement

Question:
640968 3/8” Dr. Swivel Head Ratchet the bearings are shot I NEED A REPLACEMENT I registered the tool, have owned it for 4 years call me at 415-418-0999 or send new tool to - - - - john kilday 412 lansdale ave san francisco, ca 94127 I have been on hold to talk to you for over 45 minutes !!!! that is toooo long.

Answer:

Hello John,
Sorry for your inconvenience.  I have forwarded your information to our customer service manager requesting that you be provided with a replacement tool.  As I am located at a satellite location I am not able to send this myself.

Carl



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