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Keyless chuck problems (drill)

I just bought your Kawasaki 18v cordless Drill/Driver kit and can't open the chuck to put a bit in!! What should I do, besides return it?

Hello-Down inside that chuck is a screw that holds the chuck onto the nmtor shaft and it may be loose to the point that it restricts the chuck jaws- In event you cannot loosen it, please return it to the place of purchase for exchange.

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